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4-star airline certification for third consecutive year


On July 17, 2018, Vietnam Airlines has been certified with a 4-star airline rating by the prestigious international air transport rating organisation Skytrax. This is the third consecutive year that Vietnam Airlines has achieved this accolade thanks to its continuous efforts to deliver the most consistent and outstanding flying experience.

The Skytrax rating is based on actual evaluation programmes conducted at Vietnam Airlines, which has been undergoing a significant transformation to develop every aspect across the business, from on-ground to inflight services. Achieving Skytrax 4-star international standards places Vietnam Airlines in esteemed company alongside many of the world’s leading premium airlines, including Air France, Air New Zealand, British Airways, Emirates, Japan Airlines, Korean Air, KLM and Qantas.

Mr. Duong Tri Thanh, President and CEO of Vietnam Airlines said: "We are delighted to receive this prestigious recognition from Skytrax for a third consecutive year. This not only proves the excellent overall quality of our performance but is also a well-earned recognition of the tremendous efforts of Vietnam Airlines' staff around the world, who work diligently to contribute to the overall success of our national carrier". "Skytrax has conducted a fair, thorough and independent evaluation of our products, services, and the entire system involved in bringing the highest quality products and services to Vietnam Airlines customers. This is the foundation for us to continue to invest and meet customers’ expectations throughout every aspect of the business".

This year Vietnam Airlines is taking great strides in focusing on service quality as the core feature of the business, in order to meet the increasing requirements of customers. Impressive cultural elements are deeply embedded in all of the flag carrier's products and services.

Vietnam Airlines continues to provide enhanced service standards across all cabin types, and dedicated check-in counters for priority passengers. The airline has implemented separate check-in counters for Business Class and Premium Economy passengers and Lotusmiles members. Premium Economy is available on routes between Vietnam and Japan, Australia and Western Europe, while Business Class is offered on international flights to the UK, France, Germany, Australia and Russia, with new pajamas and blankets providing extra comfort and a luxurious experience for long-haul journeys. Enhancements to the airline's duty free shopping have also made a great contribution to improving the experience for customers.

Customer satisfaction is Vietnam Airlines' greatest source of pride. The airline's efforts to enable innovation and development have been recognized by international and national communities through a series of prestigious awards. In 2017, Vietnam Airlines was awarded the "Asia Pacific Airline of the Year" by CAPA; and "World's Leading Airline – Premium Economy Class" and "World's Leading Cultural Airline" in the World Travel Awards.


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